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Terms & Conditions

Privacy Policy

Our privacy policy is in place to protect you. Dunnet Bay Distillers Ltd will NOT sell or rent user information to anyone. We only collect data to help us understand the website usage and to be able to send to you relevant information in our newsletter, including offers and promotions. We do NOT retain any financial information. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).

The accuracy of your information is important to us. If you change email addresses or if any of the other information we hold is inaccurate or out of date, please email us at info@dunnetbaydistillers.co.uk.

Terms and Conditions of Sale

Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Dunnet Bay Distillery Ltd (“we”) makes its products available to you. We are registered in Scotland under company number SC454474 with our registered office at Ribbon House, Dunnet, Thurso, Caithness, KW14 8YD.

All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.

You must be aged at least 18 years to purchase from Dunnet Bay Distillers Ltd. In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18.

Prices

All prices are shown in GBP (British Pound). The total price we charge you for the goods in your order includes all applicable taxes payable in the UK. Prices shown on the site for any products or services offered are subject to change without notice. Any price changes will be notified and confirmed to you before despatch to give you the opportunity to cancel your order.

Prices shown for products on the site are not inclusive of delivery charge. You will be advised of the cost of delivery on the website at the time your order is accepted.

Dunnet Bay Distillers Ltd reserves the right to alter the prices of the goods on offer online at any time without prior notice.

Availability

All products offered are subject to availability and we cannot guarantee availability of the products listed.
If we are unable to fulfil your order we will contact you within 3 working days of receiving your order.

Acceptance

As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.

Payment

We use Paypal or Stripe to accept payments allowing you to use your bank account, credit/debit card or your Paypal balance.

Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be automatically charged for your order once your payment details have been accepted. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Delivery

We can deliver to your home or work address, as you have entered it on the order. We cannot accept any liability if quoted address is incorrect or incomplete. Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods.
We will always do our best to fulfil your order as quickly as possible. If your order is time specific please do contact us prior to ordering. We might experience delays due to high order numbers particularly around Christmas, if we are aware of any delays we will endeavour to let you know. If goods fail to arrive after 28 days from date of order, please notify us on info@dunnetbaydistillers.co.uk We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

UK orders will normally be delivered within 3 days of despatch.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, Dunnet Bay Distillers Ltd gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.

International Delivery

Dunnet Bay Distillers Ltd deliver to:

  • United Kingdom
  • Channel Islands
  • ROI
  • Belgium & Luxembourg
  • Netherlands
  • France & Monaco
  • Denmark
  • Germany
  • Corsica
  • Italy
  • Spain
  • Portugal
  • Greece, Azores, Balearic Islands, Madeira, Sardinia & Sicily
  • Estonia, Latvia, Lithuania & Sweden
  • Bulgaria, Croatia, Romania & Turkey
  • Andorra, Canary Islands, Gibraltar, Malta & Vatican City State

Delivery charges are based on a flat rate per destination and are displayed at the checkout before you complete your purchase.

International orders will normally be delivered within 7 days of despatch dependent on local holidays.

Deliveries outside the UK may be subject to import duties and taxes which are applied when the delivery reaches the destination. There may also be administration charges imposed by foreign customs authorities or by our delivery agents. Please contact the customs office in the delivery destination country for further information before placing your order.

Returns & Refunds

We hope you will be happy with your purchase. When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away on info@dunnetbaydistillers.co.uk.

Purchasers may cancel the order by informing Dunnet Bay Distillers Ltd within 7 days of receiving their order. Please return it to us unopened, sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees.

We are not able to refund any import duties, taxes or administration fees incurred in connection with the delivery or return of the Product.

Liability for loss or damage during transit is also the responsibility of the purchaser.

Dunnet Bay Distillers Ltd will refund the purchase within 30 days of you notifying us about the return, to the credit/debit card or Paypal account used to make the purchase.

Copyright

We have the copyright and the intellectual property rights on everything on this website. You can use this website for your own purposes, but you must not republish anything from this site without our consent.

Contact us

If you have an order query, please email us at info@dunnetbaydistillers.co.uk. or call 01847 851 287 or write to us at:

  • Dunnet Bay Distillers Ltd
  • Dunnet Bay Distillery
  • Dunnet
  • Thurso
  • Caithness
  • KW14 8XD

Company Registration No.: SC454474