Delivery & Returns

Delivery

All deliveries are sent by courier.

We can deliver to your home or work address, as you have entered it on the order. We cannot accept any liability if quoted address is incorrect or incomplete. Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods.

We will always do our best to fulfil your order as quickly as possible. If your order is time specific please do contact us prior to ordering. We might experience delays due to high order numbers particularly around Christmas, if we are aware of any delays we will endeavour to let you know. If goods fail to arrive after 28 days from date of order, please notify us on info@dunnetbaydistillers.co.uk. We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

UK orders will normally be delivered within 3 days of dispatch.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, Dunnet Bay Distillers Ltd gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.

International Shipping / Purchasing

For all international shipping/purchasing enquiries please contact info@rockrosegin.co.uk.

RETURNS & REFUNDS

We hope you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the return process as simple as possible.

When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away on info@dunnetbaydistillers.co.uk.

Purchasers may cancel the order by informing Dunnet Bay Distillers Ltd within 7 days of receiving their order. Please return it to us unopened, sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees.
We are not able to refund any import duties, taxes or administration fees incurred in connection with the delivery or return of the Product. Liability for loss or damage during transit is also the responsibility of the purchaser.

Dunnet Bay Distillers Ltd will refund the purchase within 30 days of you notifying us about the return, to the credit/debit card or Paypal account used to make the purchase.

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We are continuing to send out parcels of joy, but please be aware these may take day a day or two longer to arrive with you.  Martin is manning the distillery all on his lonesome and he can only box up so many orders in a day – despite how much Claire prods him!  We are also trying to do our tiny wee bit to help and have provided our local surgeries and carers with free hand sanitiser during the shortages.


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