Terms & Conditions
Terms and Conditions of Sale
Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Dunnet Bay Distillery Ltd (“we”) makes its products available to you. We are registered in Scotland under company number SC454474 with our registered office at Ribbon House, Dunnet, Thurso, Caithness, KW14 8YD.
All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.
You must be aged at least 18 years to purchase from Dunnet Bay Distillers Ltd. In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18.
All prices are shown in GBP (British Pound). The total price we charge you for the goods in your order includes all applicable taxes payable in the UK. Prices shown on the site for any products or services offered are subject to change without notice. Any price changes will be notified and confirmed to you before despatch to give you the opportunity to cancel your order.
Prices shown for products on the site are not inclusive of delivery charge. You will be advised of the cost of delivery on the website at the time your order is accepted. If your order is over £ 50.00, don’t forget to select the box for FREE DELIVERY at check-out so you don’t get charged for delivery.
Dunnet Bay Distillers Ltd reserves the right to alter the prices of the goods on offer online at any time without prior notice.
All products offered are subject to availability and we cannot guarantee availability of the products listed.
If we are unable to fulfil your order we will contact you within 3 working days of receiving your order.
As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.
We use Paypal or Stripe to accept payments allowing you to use your bank account, credit/debit card or your Paypal balance.
Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be automatically charged for your order once your payment details have been accepted. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
All deliveries are sent by courier. We can deliver to your home or work address, as you have entered it on the order. We cannot accept any liability if quoted address is incorrect or incomplete. Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods.
We will always do our best to fulfil your order as quickly as possible. If your order is time specific please do contact us prior to ordering. We might experience delays due to high order numbers particularly around Christmas, if we are aware of any delays we will endeavour to let you know. If goods fail to arrive after 28 days from date of order, please notify us on email@example.com We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
UK orders will normally be delivered within 3 days of despatch.
In the event that the order is returned to us by the courier or otherwise due to non-delivery, Dunnet Bay Distillers Ltd gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.
Returns & Refunds
We hope you will be happy with your purchase. When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away on firstname.lastname@example.org.
Purchasers may cancel the order by informing Dunnet Bay Distillers Ltd within 7 days of receiving their order. Please return it to us unopened, sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees.
We are not able to refund any import duties, taxes or administration fees incurred in connection with the delivery or return of the Product.
Liability for loss or damage during transit is also the responsibility of the purchaser.
Dunnet Bay Distillers Ltd will refund the purchase within 30 days of you notifying us about the return, to the credit/debit card or Paypal account used to make the purchase.
Refill Rewards Club
By purchasing a Refill Rewards Club Membership, you acknowledge that your Membership has an initial and recurring payment feature and you accept responsibility for all recurring charges as covered in our FAQ.
How much does it cost?
It is £30 per box including delivery. Your credit card will be charged on the 1st of the next month that you are due a box depending on the frequency you desire (monthly, bi-monthly or quarterly).
Please note a higher charge is applicable for a Navy Strength pouch which will be charged on top of your £30 box subscription.
When will I receive my order?
We will dispatch each month’s box on the first Wednesday of that month.
Who do we use for delivery?
We use Parcelforce and send on a 48 hour delivery service. This requires a signature on delivery.
Can I cancel my membership?
If you are fully stocked we can always pause your membership for a month or two! If for any reason you need to cancel, we’d be sorry to see you go but we won’t make it hard for you to leave. You can cancel at any time from your account page. Any Membership cancellations need to be done before the 1st of the next month that you are due a box!
Can I change the frequency of my membership?
You can change (upgrade, downgrade) your membership subscription at anytime from your account page.
- Head to your account page and click on the ‘switch subscription’ button
- Make the tricky decision on what pouch to have next and your chosen frequency!
- Click ‘Process Subscription’ and follow the check-out process (you won’t be charged immediately)
Refill Rewards Gift Certificate Terms & Conditions
By purchasing a Refill Rewards Club Gift Certificate for a gift recipient, you acknowledge that the Refill Rewards Gift Certificate cannot be cancelled. Each Refill Rewards Gift Certificate is taken as a one-off payment at the time of purchase. This is not refundable!
We offer 3 Refill Reward Certificates Gift Options
£90 = 3 boxes including delivery- 1 per month for 3 months
£180 = 6 boxes including delivery- 1 per month for 6 months
£360 = 12 boxes including delivery- 1 per month for 12 months
The first box will arrive in the first week of the month after the recipient has signed up using the code on the gift certificate. If your gift recipient orders after the first of the month, the box will arrive the following month as stipulated in the FAQ.
- Gift vouchers are non-refundable and can be redeemed here on www.dunnetbaydistillers.co.uk or in our distillery shop
- The voucher code is valid until fully redeemed within the expiry date, two years from the date of purchase.
- If you don’t use all of your gift voucher balance at one time, you can use your voucher code for future transactions.
- The gift voucher recipient must be aged 18 years or over. Gift vouchers cannot be issued for children.
We have the copyright and the intellectual property rights on everything on this website. You can use this website for your own purposes, but you must not republish anything from this site without our consent.
If you have an order query, please email us at email@example.com. or call 01847 851 287 or write to us at:
- Dunnet Bay Distillers Ltd
- Dunnet Bay Distillery
- KW14 8XD
Company Registration No.: SC454474